Henzells Agency is very proud of the fact that it has one of the best records in the industry when it comes to managing and protecting your property investment.
A rental property is one of the most significant investments you will ever make, and engaging a trusted property management team with the right processes and up-to-the-minute training is a crucial step not only towards better returns, but safeguarding your investment and yourself.
Henzells’ Property Manager, Amy Feckner, says open communication, a personal approach, proven processes plus unrivalled industry and legislative knowledge helps set the agency apart.
“Owners and tenants alike can be confident of receiving first class customer service and know that they are dealing with real people with the best possible skills and training.
“Communication with owners and tenants is crucial. Keeping them up to date with every little detail, following things through and achieving an outcome is what motivates us,’’ she says.
Henzells’ competent, specialised staff are regularly trained by industry experts and are up to date with changing legislation.
The property management team attends approximately four training sessions per year, on top of monthly webinars with leading industry advisor Stacey Holt. Staff also take part in regular training sessions run by the REIQ.
“These keep everybody refreshed, motivated and up to date with all the latest procedures and legislative changes so we can continue to deliver the best possible service to our customers,’’ Amy says.
While Henzells has a proud tradition in Caloundra stretching back 81 years, the agency is constantly innovating and adapting to set the pace in an ever-changing industry.
Extensive training is back up, with state of the art systems and technology including software to book and track prospective tenants, and send automatic texts to registered clients once a potential rental property becomes available.
For owners, our hi-tech tracking system puts your property in the sights of qualified, pre-approved tenants as soon as their property becomes available for rent, meaning it is always performing at its peak.
Henzells property management team is resourced to give every property the attention it deserves, whether it is a small unit or executive home.
Henzells manages the largest number of rental properties in Caloundra and is always on the lookout for new listings.