TESTIMONIAL - Henzells

TESTIMONIAL - Henzells

I am an 81 year old man. I booked my first holiday unit with Henzells in 1972. I bought my first unit with Justin Barnet in 1980 and subsequently two more through him. I bought my most recent home (2009) and unit (2013) through Doug Wilson. There have been many between. I am writing to compliment you and your staff. I cannot compliment them highly enough.  

The problem was that I was (double) booked for two units simultaneously This was due to a technical online fault which on each occasion that my credit card had not been accepted. I was about to book another location, when an email appeared confirming I had booked them both.

That morning I went to the office. The Accom lady at reception was most polite and gracious. She arranged for me to see Michelle who came to see me immediately. I am most grateful to her. She gave me the benefit of the doubt. She trusted me. She cancelled the second booking and refunded the money. She was professional but also tolerant, understanding and courteous. My godmother told me “never forget a kindness.” This was an act of kindness. Competitors will never replaces human kindness and trust.

HENZELLS GROUP
Henzells Agency
Accom Caloundra
Pelcan Waters Foundation
Pelican Waters Caloundra