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Here’s what People are saying about Henzells’ Customer Service
20 January 2017 comments Henzells General

Here’s what People are saying about Henzells’ Customer Service


One of our main goals at Henzells is to give the best customer service in the business.

Highly trained and extremely knowledgeable in their respective fields, our staff share the common passion of delivering outstanding outcomes for buyers, sellers, owners and renters by combining old fashioned service with new technology and innovation.

Whether in sales, rentals & leasing, commercial property, holiday accommodation or even project development – it’s our strength across all areas of the real estate business that has ensured Henzells has stood the test of time, offering more opportunities for customers to share our knowledge and achieve success.

It’s always very rewarding to hear the positive things our customers say about us. Here’s just a small sample of some of the comments we have received over the last few weeks.

  • I would like to say a huge thank you to Jonathan and the team for helping us to find tenants for our rental property so quickly. We moved from our original management agency to Henzells a couple of days before Christmas. We met with Jonathan and were immediately impressed with his professionalism and knowledge of the area. Jonathan collected the keys for us, took professional photos of the house and had it advertised all in one day. Jonathon is seamless to work with. Hours after my initial enquiry to rent my property, he turned up immaculately dressed with all the paperwork ready to go. His appearance, application and communication are better than anyone I've seen in real estate. In a world where it's increasingly easy to be disappointed with service delivery, it's a refreshing relief to deal with such a sharp operator.
  • Shar-Lee, thank you very much for your time today, it was greatly appreciated. I haven’t found anyone who will offer their time such as you did today. The rest just keep saying ‘go on our web site & book an inspection’. I thought the personal touch had all but gone, until I met you today!
  • I just want you to know how much I appreciated having you as my Property Manager and all that you did for me. You are a very special lady and it’s a privilege to know you. My door is always open to you, please feel free to drop in to my unit anytime you’re in the area.
  • Andrew & Kyle did a great job with selling our home. We would recommend them to others. Thanks guys for getting the sale over the line
  • Very happy with our purchase from Iain. Extremely professional, if I had lots more money I would buy again from Henzells. Have a Merry Christmas! PS: I loved the goodies bag after we settled! It was a lovely touch
  • You were fantastic. Absolutely lovely to talk to over the phone
  • Very professional and friendly service. I wouldn’t change a thing
  • I work for (a major bank). If I could get half our staff to be as efficient and lovely when speaking to our customers my job would be made a lot easier. Well done Henzells, what a fantastically run company. Just gobsmacked with your emails keeping in touch, wow, well done!
  • Emily and Michelle were professional, capable and friendly at all times
  • All staff were friendly and helpful and I will be happy to recommend them
  • All the staff we dealt with before our stay, during our stay and on checkout were very polite and professional

Kind words indeed! Many thanks to all our wonderful customers, we always enjoy going the extra yard to make sure your property experiences are remembered for all the right reasons.

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