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Mai Sugiya
Holiday Concierge

  • 07 5491 2000

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    Mai Sugiya is a welcome addition to the Henzells team, offering a wealth of experience in the tourism and property sectors.

    As reservations consultant, Mai draws on her industry knowledge and passion for helping people to make the process of booking holidays as rewarding and seamless as possible.

    Originally from Japan where she grew up in Shizuoka Prefecture – the home of Mt Fuji – she moved to Australia 13 years ago after falling in love with Caloundra on an international exchange.

    Mai’s background includes working in the front office and reservation departments and leading resorts including the Hyatt Coolum, the Intercontinental Group and Wyndham.

    She has relished the opportunity to apply her experience and skills in a new field. Meeting new people, taking a customer-oriented approach and rising the challenges of working in a fast paced environment are the parts of her job she finds particularly rewarding.

    Mai says she was attracted to Henzells because of the supportive team environment and high level of professionalism.

    Recently becoming an Australian citizen, she holds a Diploma of Events Management and is fluent in both English and Japanese.

    Outside of work, Mai enjoys tennis, surfing, growing fruit and vegetables in her backyard and baking sweets.

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