Tenant Information

Thank you for chosing to rent with Henzells Agency. Search our rental listings for available properties on www.henzells.com.au or simply register your interest with our Leasing Consultant at rentals@henzells.com.au.

Rental application

Should you be interested in renting one of our properties you will be required to complete a rental application form including the details of all those to be listed on the lease. It is crucial that all Applications are completed in full on submission.

Bond

A rental bond is a standard component of most rental contracts. Typically it will be of an amount equal to four weeks rent. The bond must be paid in advance and is held in trust with the Residential Tenancies Authority until the rental agreement has ended. The bond will then be refunded, provided the property is vacated in a satisfactory state with no damage.

Contacting your property manager

You can contact your property manager by emailing rentals@henzells.com.au or by calling our office on (07) 5491 2000. Should you wish to visit the office to discuss any issues with a property management staff member, please arrange an appointment time, as property management staff are frequently out of the office conducting inspections.

Rent

Henzells Property Management offers a number of convenient methods to pay your rent. It is your responsibility to pay rent in advance. Should you not be able to pay rent by the due date, you must contact your property manager. Please remember our lessors have financial commitments to meet and they rely on rent being paid on time.

Maintenance

Any maintenance requests must be submitted in writing. An email is acceptable or you can complete a Maintenance Request Form. We will make appropriate arrangements (this form can be downloaded – see below). Please see your Residential Tenancy Agreement or Tenant Handbook to confirm what constitutes an emergency repair.

Routine Inspections

Henzells Property Management will carry out periodic inspections on the property to ascertain the condition of the property and necessary maintenance requirements. This inspection also provides an opportunity for you to point out any problems or maintenance that you think may be necessary.

Breach of Agreement (Break lease)

If a tenant ends a fixed term agreement before the end date they are breaching the agreement. You may be required to pay for reasonable lessor compensation costs, reletting and advertising costs expended in the process of securing a new tenant.

Giving Notice

Should you wish to terminate your tenancy agreement, we must receive written notice. Time frames in relevant to the end of a tenancy agreement differ between fixed and periodic tenancies. Please speak to your Property Manager in relation to the notice required for your specific tenancy.

Contents Insurance

It is your responsibility to insure your own belongings and furniture. We strongly recommend you take out contents insurance to protect against burglary and theft.

Tenant Forms

Please download the below forms and scan back to Henzells Agency or simply drop back to our office during business hours.

(To view and download these forms you must have acrobat reader)

Tenancy Application Form

Maintenance Request Form

Notice of Intention to Leave

Vacating Guide & Checklist

Form 18a - General Tenancy Agreement