Jonathan is seamless to work with. Hours after my initial enquiry to rent my property, he turned up immaculately dressed with all the of the paperwork ready to go. His appearance, application and communication are better than anyone i've seen in real estate. In a world where it's increasingly easy to be disappointed with service delivery, it's a refreshing relief to deal with such a sharp operator. Been a pleasure dealing with you mate... David Frampton
As per other dealings I have had with Andrew he has gone over & above his responsibilities in the sale of my property. He is professional & very personable. He does what he says he is going to do & offers sound advice. He know this market & the area extremely well & I would always use Andrew when selling in Caloundra. N Lawler
Clare Highton was our agent and had the most professional yet open and friendly manner, without being "pushy", the best agent we have ever dealt with. Clare I would recommend to everyone.
Kyle has a very good sales style - not pushy, knows his product and location well, always available - even on public holidays. Negotiating with Kyle is like talking to a friend. I'm not sure if he works for the seller or the buyer? Well he did get me to come up a fair way from my original offer so probably both of us. M & Brand
Agent brilliant at both action and communication. Agency has set a high benchmark for property management. C & D Keene
Kyle worked hard on the sale of our property, keeping us constantly informed with all aspects of the selling process right thru to the settlement of the property. He has a warm and friendly persona and we would highly recommend him to anyone looking to buy or sell their property. Thanks Kyle! C & D Browne
Iain ticked a lot of boxes for us. Energetic, IT savvy and a level head when it came to negotiating the various contracts that were presented. His advice along the way was excellent and nothing was to much effort. An expert in the Pelican Waters and Golden Beach area really helped us achieve an excellent outcome. Thank heaps, Ron & Maree Flynn R & M Flynn
Clare has been wonderful to deal with, so knowledgeable and professional. Would not hesitate in recommending her services in this area. Thanks Clare. E & J Thomas
John helped us purchase our home with his highly ethical, dedicated, friendly and efficient approach and we really appreciate his patience and endurance. His good humour was infectious. His whole firm follows this ethical approach, whether buyer or vendor & we recommend them for any real estate business. In appreciation of a job well done......Dave & June Sams D & J Sams
Purchasing a house from interstate can be a little daunting but John Boyle made the whole process easy! From the very first viewing to follow up and communication - I could not fault his local knowledge and feedback. I received a beautiful welcome pack and exceptional after sales service -going over and beyond the call of duty to ensure everything was sorted. Thank you Johnny - you're a legend!! D Kenyon
Johnny did a wonderful job for us purchasing our new home. He was very professional and supplied us with all of the information we asked for and more. He went out of his way to make us feel special as home buyers. J & K Beavis
Could not have asked for more. Iain had good communication and he understood that i wanted as little fuss as possible, he delivered the service he promised. Very professional all round. L Burgin & S Simms
Eric Murray was nothing short of excellent! His personal and professional manner, punctuality and reliability made him a pleasure to deal with. I can only praise his work ethic in every respect.
We are only too happy to attest to the excellent service provided. Eric's dedication and professional approach cannot be faulted.
K & C Wood
We appreciate your patience, persistence and service. We found your feedback and communication to be highly professional. Your understanding and tenacity is nothing short of amazing.
The help and invaluable advice you provided from the initial decision making process to the pricing, marketing and negotiation right up to settlement was in my opinion head and shoulders above expectation .
We applaud the outstanding service provided by Eric Murray. Your positive and enthusiastic approach and attention to detail was excellent. You worked extremely hard and exceeded our expectation. Which made the whole process a positive experience.
J & S Barry
We found Eric to be very professional, thorough in his approach with the upmost integrity. His daily contact and his written plan was followed to a "T". Needless to say we were overjoyed with the service. A BIG THANK YOU ERIC!
T & P Ring
I am a professional consultant in the service industry. I am proud to testify to the superior customer experience I received from Eric Murray. He has proven himself to be the consummate professional.
I would recommend Eric Murray to any of my clients. To be successful in any achievement takes a lot of hard work, perseverance and patience. Eric has all of these qualities and a very friendly approach.
Eric showed integrity and we trusted him. He is a true professional , open honest and reliable. Hard working knowledgeable persistent and determined. We have no hesitation when recommending Eric.
P & J Taylor
Iain Simms was very professional throughout our dealings with him. We had visited many open homes and always found Iain to be friendly and informative. G & S Dicinoski
Jackie Dalton is an extremely knowledgeable and professional agent. It is always reassuring to deal with someone of Jackie's capabilities when conducting a large transaction. Looking forward to Jackie assisting us again in the future. M & C Williams
I would contact Iain with future real estate dealings in Caloundra. He has been reliable, diligent and a pleasure to work with. M Callaghan
Clare was an absolute pleasure to deal with throughout the sale process. She kept us informed all the way through. Clare is engaging, honest and respectful, and we would highly recommend her to anyone looking for a real estate agent in and around the Caloundra area. Thanks Clare for your hard work and dedication in selling our property. A Koziol
I found Iain Simms to be pleasant, knowledge and helpful during every stage of my purchase in Pelican Waters. His communication was always prompt and clear. R Gilbert
Whilst Danielle Smithson claims it’s a team effort, as an absentee landlord relying on remote control service for my holiday rental, I confirm the team has given prompt, efficient & above average assistance to my property & I strongly recommend Danielle & the Company. E Driver
A huge thank you to Danielle and the crew in the holiday let team! I've been letting out my Golden Beach House with Henzells for over 2 years and have been so impressed that I have listed another property with you! During this time I have had terrific service from the team who are always ready to help with nothing ever too much trouble. Its lovely to be able to relax in the knowledge that they are taking care of business! K Bird
Clare is the Diamond of real estate agents. Her kind and fun nature, coupled with knowledge, professionalism, honesty and transparency was sincerely appreciated. Even before we met, Clare provided attention to detail, understanding and had my best interest considered at all times. Clare was always accessible and responded in a timely manner through the entire experience, and went above and beyond to arrange specific requirements on my behalf. Clare is a six star quality that is well above the rest. A Schauer
Hi Jonathan. Like to pass on our thanks to yourself and rest of the team at Henzells Caloundra involved in letting 303 Aquaview for us. While just another apartment among many for lease for Henzells, we have been absolutely delighted with your personalised service. Also the professionalism and specialised leasing detail involved. The fact you managed to secure excellent tenants before the unit was completed, at the rental we asked, and without the need for advertising is great credit to your agency. Certainly exceeds average expectations. Thanks again Jonathan and look forward to working with you in the future Kind regards Ross Sanders
Thanks so much and it's great to be back and thank you guys for taking such great care of our property we were delighted to see how well it's been looked after.
Henzells have been very helpful, making themselves available whenever we wished to inspect our home. J Van Der Merwe & W Hoopert
We had the benefit of two agents working to sell our property. We found both Andrew and Kyle to always be professional, well presented and available at anytime. Having two agents we believe helped as two different personalities gave two different perspectives and nothing became stale or old. A pleasure to work with both agents. S Taylor
I am an 81 year old man. I booked my first holiday unit with Henzells in 1972. I bought my first unit with Justin Barnet in 1980 and subsequently two more through him. I bought my most recent home (2009) and unit (2013) through Doug Wilson. There have been many between. I am writing to compliment you and your staff. I cannot compliment them highly enough.
The problem was that I was (double) booked for two units simultaneously This was due to a technical online fault which on each occasion that my credit card had not been accepted. I was about to book another location, when an email appeared confirming I had booked them both.
That morning I went to the office. The Accom lady at reception was most polite and gracious. She arranged for me to see Michelle who came to see me immediately. I am most grateful to her. She gave me the benefit of the doubt. She trusted me. She cancelled the second booking and refunded the money. She was professional but also tolerant, understanding and courteous. My godmother told me “never forget a kindness.” This was an act of kindness. Competitors will never replaces human kindness and trust.
Clare is extremely knowledgeable about the market area she covers. She is very professional and a good communicator. Clare sold our unit within a couple of days. We were absolutely amazed and so happy with the service provided by her. If you want the best agent, contact Clare. B & R Green
Iain's professionalism allowed us to leave our property with him to market, with no stress to us and he acheived a great result, while also keeping the tenant engaged and on board throughout the process (open homes), we were more than happy with his service. Darcy and Terry Ann D Budden & T Hodgson
Emily is a wonderful girl,..... very helpful!
I was very pleased with the handling of my property sale by Kyle Davies. I felt he was honest and trustworthy. Also I thought the advertising fees were very reasonable. Overall a satisfying experience. J Coleman
My contact with your agency was a general letter sent to my late mother by your agency which seemed to be a general mailout. This was followed by a report for Caloundra area forwarded by Iain Simms. The rest is history and the professional manner that he kept me fully informed right through was outstanding and the short time he took to sell the unit was excellent. Ten out of Ten Iain. We would recommend your agency and most certainly recommend Iain Simms to family, friends and associates. Kind regards. G Soulsby
It is the second time Kyle has been my agent. He is honest, friendly and prompt with all requests and advice. This is the second time Kyle has been my agent and if in the future I buy real estate in Caloundra again I'll definitely be using Kyle as my agent.
Iain was very helpful in sealing the deal with our recent purchase at Golden Beach. He displayed a professional approach and was successful in negotiating the best outcome for us given the extended settlement date requested by the vendor. We were quite satisfied with the advice received from Iain and how he kept us up to date with every step of the process, including a lovely unexpected welcome pack after settlement!
Clare Thompson was great. She was punctual and gave honest advice and was extremely helpful. W & M Rodwell
My wife and I have been multiple property owners for more than 40 years and during this time have dealt with many Real Estate Agents. In my very firm view, I regard Iain Simms as the most conscientious and competent person I have dealt with. Further, as a former CEO in both the public and private sectors for more than 25 years, I consider that I am a good judge of people. My judgement of Iain Simms is that he is an outstanding person. G Stevenson
Kyle is easy to approach, upfront, honest and easy going. Gave us great advice and looked after us as a buyer. We got our forever home and couldn’t have chosen a better agent to deal with if we hand picked one ourselves. Thanks Kyle I & T Kipping
I thoroughly recommend Iain Simms to anyone looking to buy and sell in the Caloundra area. As a seller I appreciated Iain‘s attention to detail, perseverance and advice during the sale process. Thanks Iain! We got it sold! D Vautin
We couldn’t have asked for a better agent to sell our property! Clare was friendly, communicative and very wise. She gives great advise and tips. The process was easy and the result is what we wanted. I would recommend Clare to any seller. M Borsato & T Vipari
Great job team. I think the quick sale surprised everyone and a very satisfactory price negotiate. Very professional and friendly service. Thank you so much. Cheers Adrian & Maria. A Frizzo & M Greson-Frizzo
Andrew Douglas did an amazing job selling our property and achieving a very satisfactory result. Thank you. A Frizzo
Clare was very welcoming and professional on our first meeting. She was very confident that we could achieve a good result quickly and she was right, 1 day!! Clare always was available when required and the whole selling process was a breeze due to her knowledge of the area and professional attitude. I would recommend Clare as an agent if you were selling in Caloundra. G Medhurst
Iain communicated regularly and worked consistently with open houses and follow ups. He wasn't pushy and was realistic with feedback and expectations. Very happy with the outcome of the sale of our unit. Thanks Iain. P & L Kennedy
In our dealings over the past twenty years with real estate people regarding our investments and other general advice, we have found Iain to be at the top of his profession. He provided valuable information regarding the local market, suggested marketing strategies and kept us updated on the inspection results. The resulting sale was above our expectations and what was more amazing was the way we were kept informed from the signing of the contract through to the actual settlement. We would highly recommend Iain and the team at Henzells. K Lugdon & D Clark
Clare Thompson has been an amazing agent. I visited her agency looking like a drowned rat (after a huge downpour and being on foot). Probably looked like the last person who would actually purchase a property! Regardless, Clare showed the utmost professionalism and proceeded to tell me of the available properties. She arranged to show me several properties. Her professionalism and friendly nature are to be commended. She offered helpful advice along the way. Low and behold, through Clare's great attitude, awareness of client's needs, helpfulness and professionalism I am now the proud owner of a property! Thank you Clare. K King
I found Kyle Davies an open and honest man that's very easy to deal with, nothing was a problem, he was more than happy to help with any questions or queries that I had and made the process of buying and setting up the property very simple. Thanks Kyle R Gilliland
Outstanding agent. Very friendly and professional, not pushy. Addressed all our queries in a timely manner and maintained excellent communication during settlement period. His advice was invaluable. A great experience. C & J Anderson
We had an offer on our property within 24 hours of it being listed, and got a price well above what we imagined. We were thrilled with the fast and profitable result! Would highly recommend her. Friendly and professional, always ready to help. 5 stars from us! E & J Bowles
Clare was extremely helpful in facilitating our early offer on the property. She was readily available and very knowledgeable about the market in Caloundra. Thank you Clare - very happy buyers! A & P Slade
We highly recommend Andrew and his team. Andrew has a great knowledge of the area and his valuation was right on the money. We were very happy with his valuation of our property's worth and he achieved a quick sale at a price that we were very happy with. A Frizzo
Iain Simms’ was amazing to deal with. Very approachable, honest and reliable. Everything happened with ease and we feel very happy with the outcome. Will definitely recommend. Thank you.
R & A Hall
Andrew was honest & reliable in the way he conducted the sale of my property. He also communicated with me appropriately & went above & beyond his call of duty to enable the sale to become a reality. He dealt with situations with an unfriendly/hostile body corporate & OSM in a manner that was extremely professional & effective. I recommend Andrew to anyone who wants to buy or sell in the Caloundra region. N Lawler
I found Paul Bell to be very efficient and respectful in the way that he managed the sale and interacted with the agency. P Symonds
Jackie Dalton was helpful and persistent in our efforts to secure our block of land from an uncertain, nervous vendor. She spent the time settling the vendors reservations whilst bringing the deal to a head for us as purchasers. R & C McCullough
Andrew was awesome with his assistance in buying my property. He wasn't pushy but very knowledgeable and always contactable, thoroughly wrapped with his efforts. S Marsay
We found Clare to be friendly, professional, accommodating and proactive in all matters relating to our purchase. Thank you, Clare! Glenice and Terry Robertson G & T Robertson
Thank you, Clare, nothing was too much trouble you negotiated well and followed up fantastically with all parties. Selling our unit with you was a breeze. Thanks again. C & J Molloy
My experience with Jonathan Elston and Henzells team has been great. Whilst I'm currently working in remote Northern Territory with limited communication options I feel relaxed and assured that Jonathan an Co. have my vested interest at heart. They have been understanding, helpful and upfront from the get go. Having recently acquired tenants for my property they have shown that experience matters where it counts. I hope this helps mate. Thanks for everything thus far and understanding my situation being in the middle of nowhere. Regards, David
Jackie Dalton was just fabulous. Kyle Davies was fantastic. D Williams & A Oh-Williams
Thank you Iain for the very fast & positive outcome. We liked that you were very approachable, honest & easy to talk to - making the whole sale process very easy. Thank you. A Regan
Andrew's market knowledge is impressive and and his valuation of a property's market value is spot on which allowed us to set a realistic price and secure a sale within a couple of weeks of listing. Nice work Andrew. A & M Frizzo
Thank you for the explanation and all the effort the Henzell's team has put into looking after the unit on my behalf, very much appreciated. Please pass this thanks on to all concerned. Kind regards, Brian
Iain Simms is a true professional. All of our dealings with Iain were conducted in a friendly but professional manner. We have no reservations in recommending Iain to anyone considering listing their house for sale.It was a pleasure dealing through Henzell's and Iain in particular. V & S Torpey
Feedback on service with regard to my rental property in Caloundra West. The team at Henzells were great, prompt and happy to listen to my direction with regard to my property. Discussed my needs and the service I wished to receive, Johnathon delivered a very high standard of service. Would recommend their service to anyone wishing to find an agency to manage their rental property. Kind Regards, Amber Best
Cannot fault the service provided. Very happy with purchase and outcome of sale.
What can I say, photos were taken on Monday and the property was leased on Thursday to what seemed an ideal couple as to my criteria. The official side of things were seamless, office staff made things so simple for me. I would not hesitate to recommended yourself and your company. I also congratulate myself for choosing Henzells. Thank you also for your home visits and patience demeanour while we were preoccupied with other matters. Thank you Jonathan, you were great! - Christine
Kyle was excellent and achieved what was needed to be done.
G & R Shephard
We talked to several Agents prior to listing our property. Iain was the most knowledgeable of the area and the local market. He gave us the most realistic idea of where our property was positioned in the market and how best to advertise it. We were impressed with the marketing campaign and subsequently the number of people who inspected our property. Nothing was too much trouble for Iain. The property was sold to a Developer as we thought it would be and we received the price we wanted. We would highly recommend Iain Simms to anyone wishing to sell or purchase a property. Ray and Annette Nielsen.
R & A Nielsen
Great communication, would deal with anytime, I would recommend Andrew to anyone that was selling a house. Thank you for all your help.
Could not have had better, friendly and professional help than from Clare Thompson. She was in constant contact with me and explained everything to clearly to me. Thank you for all your help.
Iain was very professional while selling my property in Golden Beach. His knowledge of the area was extremely high and his communication was excellent. I would definitely recommend and do business with Iain again.
Kyle was great to deal with, always informative and did what we expected of a good agent. We achieved what we set out for so we were thrilled. Thank you Kyle, Greg & Rhonda
G & R Shephard
Clare Thompson has guided us through the sale of our investment property. The type of property was unusual but her marketing skills made the process quite easy to follow, and a good price was achieved. We discussed our requirements and she made sure we were all on the same wavelength, very impressed with Clare's credibility. We were travelling and at times communication was difficult but Clare always came through.
J & N Lucjan
Clare was the best agent in terms of communication, courtesy and service I have had the experience of working with.
Iain was helpful and patient. Worked in with our schedule for viewings and inspections as we had to travel from Toowoomba. Would highly recommend Iain. Michael & Diane.
M & D Dalmeida
We were impressed with Andrew's responsiveness, local knowledge and negotiation skills. Andrew is easy to communicate with, dependable and considerate of our needs and requests.
A & W Gallagher
Iain Simms and Clare Thompson worked together to sell my mother's property within two weeks. Clare worked tirelessly to obtain the best result and kept both my sister (who lives in Sydney) and myself informed every step of the way. I would highly recommend both Clare and Iain to anyone wishing to sell their property. Their work ethic and enthusiasm goes above and beyond.
We have dealt with Paul Bell in property sales for many years. Each time he has been professional and a pleasure to work with.
Extremely happy with the service Iain provided. Always happy to provide assistance and kept us informed of what was happening without applying any pressure.
K & W Enchelmaier
Ashleigh was fantastic. Throughout the sale process she was always enthusiastic, motivated, optimistic and above all professional. Her market appraisal of my property was spot on and she would regularly contact me, keeping me well informed. I would highly recommend her and I would definitely use her again - Thanks Ash.
Ashleigh was amazing to work with. She knew what we wanted and was always available to show us houses and would always fit in with our schedule! She was always approachable and would manage things professionally and within a timely manner. We will be recommending Ashleigh to those that want to sell a house in the future. Thank you Ashleigh for all your hard work and help with us purchasing our new/first home.
From beginning to the end Clare has been VERY helpful with everything when we were buying the house. Very easy to deal with. She is always polite, in good mood, and she tries to find solutions for every problem. We were also able to negotiate the price effectively. Thank you Clare.
Staff offered friendly service and helpful advice throughout the buying process. M Brodie
Iain and Kyle were personable and professional. They provided an honest and candid service, followed up with everything without feeling pressure to buy. Overall the process was low stress and we are satisfied with our purchase. M & B Sullivan
I found Jackie to be very helpful and easy to deal with, I wish her all the best in the future. L & B Higgins
Everyone I dealt with has been great! T Penshorn
Iain kept us informed every step of the way. When things got a little hairy with our bank and we had to change lenders, Iain’s communication with us and the vendors was what kept the deal together! Thanks Iain.
S & C Driver
Clare gets 10/10. Helpful in all respects. Would be hard to fault her in any respect. D Smy
Andrew Douglas was very efficient and very helpful. This was a testing time for us, for health and family reasons, and Andrew was great.
M & J Derrick
Very easy to deal with although not without being very professional. Always on time for meetings and returning calls, and last of all, a lovely personality made things easy. Many thanks.
R & L Cubis
Iain is a great agent and fantastic to deal with. He is a great communicator, flexible and always happy to help out with anything which was especially useful as I was not located on the Sunshine Coast. Iain's professionalism and ethical approach is second to none. I would happily have Iain represent me again and thank him for a great result which exceeded expectations.
Great working with Clare. Always pleasant, informative, to the point, and kept us up to date with all steps of the transaction. We would not hesitate to use Clare for our next buy/sell. And would definitely recommend Clare for anybody looking to do something in the real estate market around the Sunny Coast.
M & B Holland
Paul Bell is very experienced in Commercial Leasing and we are pleased to have been dealing with him. I have no hesitation in recommending Paul.
We are very happy and must commend the service by Andrew who is very approachable, accommodating and professional.
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