Hi Shar-Lee, Thank you very much for your time today, it was greatly appreciated .... I haven’t found anyone who will offer their time, such as you did today. As mentioned, ‘the rest’ just keep saying ‘go on our web site & book an inspection’ .... I thought the personal touch had all but gone, until I met you today !
We thought Iain Simms was fantastic couldn't do enough for us. He took our situation to heart and was very helpful and considerate. Our little holiday home sold in 8 days. M & G Rae
This has been the best experience in buying a property we have ever had! P & C Childs
We purchased 904/38 Mahogany Drive from Iain and were so impressed with him that we asked him to act as our agent for the sale of 307/12 Otranto Avenue (which settled yesterday). Both my wife and I were extremely impressed by the service provided by Iain during both these transactions. His communication with us was fantastic, even on public holidays and after hours. The advice he provided throughout the purchase and sales process was excellent and assisted us in making decisions. At no time did we feel pressured by Iain to up our offer on the purchase or drop our price on the sale; extremely professional in our opinions. Iain is a credit to Henzells and projects a very good image of the company. You are extremely fortunate to have him on your sales team. Future purchases or sales will definitely be through Henzells and we would most certainly be insisting on Iain as our agent. Regards, S & K Patrick.
S & K Patrick
Jayden is a genuine, keen and motivated agent. His communication is excellent and he is highly responsive to vendor expectations. I would have no hesitation in recommending him to vendors as he is always positive and supportive. K Pearson
Keep up the great work and thank you for your services. It’s a pleasure working with genuine and professional people. J Vanderhor
I found the experience with Brittany to be excellent. Brittany’s manner, knowledge and professionalism made the process very easy. D Given
Very helpful, respectful, dependable and always willing to go the extra mile. D Selvam
Very happy with the service John provided. He got us the house we wanted for the right price. Everything went smoothly and communication from John was always great. I wouldn't hesitate to recommend him.
H & A Siddons
John has been very supportive throughout the whole buying process. He's professional, proactive, and always quick to answer any questions. He's very knowledgable on the local market as well as the ins and outs of buying/selling - you always feel like you're in good hands! C Jones
When my father passed away, I was left the task of finding a suitable agent to market our family home. After researching the local Real Estate businesses, I came across Iain and felt confident that he was the right person to sell our property. His empathy, professionalism and understanding was outstanding. He had multiple offers on our home within one week and negotiated the sale to completion in a most outstanding way. I can not recommend Iain Simms more highly as the Real Estate agent of choice for selling real estate in the Caloundra area. Once again, thank you Iain. L Smith
Iain Simms - very informed, polite and professional. Great to work with Iain whose quiet manner was very reassuring. R Pearce
All the Henzell staff have been fabulous during the entire time I’ve been renting (9 years) and I will definitely be in touch when I get back late January to organise a new place. I cannot recommend you all highly enough!!
Communication skills were excellent. Made the whole process stress free. Thanks mate 👍 M Muir
Eric was great in helping us purchase our first home. He was professional, honest, hard working and really amazing to work with. He makes you feel really comfortable and confident during the whole process and we’re so thankful that he was the agent who had this listing! We 100% recommend Eric. A & S Wotton
We were very pleased with our dealings with Iain. He was a very informed organised polite and friendly agent to deal with. R & S Ramsay
Iain was client focused when first engaging with me. He listened closely, reflected the language I was using, understood my needs and concerns and systematically developed a marketing strategy with me to address these needs and concerns.
Iain was very well informed on the markets and solutions focused.
Iain’s interpersonal skills are of a very high standard. His relaxed yet focused manner installs confidence. I found him to be very professional, polite, informed and reassuring. His “can do” attitude, the follow up calls and realistic expectations made the whole process dignified and enjoyable. R Pearce
We found Iain Simms a very helpful and competent agent when he assisted us buying our home. He answered our many questions and helped us negotiate a deal satisfactory to us. When he was required to do some further research on some issues, he attended to these quickly and responded in a timely manner. E & W Ladyko
I want to thank you for everything you have done managing the property for 10 years, first as a holiday rental then long-term leasing. You have done a magnificent job with consistently high standards of service. The consistency of your high service has been very impressive, so thank you to all of your team.
We thank Suzanne for her patience and understanding through the process of the purchase of our house. We understand that workplaces can get busy but Suzanne always kept us up to date of the process to be successful in the purchase. F & M Hogan
Dear Henzells agent sales manager, I am writing this to you to acknowledge your wonderful staff. Last August 2017 while on holiday my husband and I decided that we wanted to live in Qld as the weather was better for our health, we lived in Victoria and the winters are not good! We loved the Caloundra area and came across Pelican Waters. The wonderful land consultant agent for your company we saw was Jackie Dalton. We cannot praise her enough. After discussing what our requirements were nothing seemed too much for her, she was able to organise us to see a duplex which we were interested in. We haven't felt this comfortable with a sales rep in a long time. We decided to buy a single story duplex at lot 230 Maclamond Drive, Pelican Waters. We put down a deposit and signed contracts, we then went back to Victoria to sell our home. Every time we had a query, Jackie never failed to get back to us promptly. We moved up here in mid March 18 and informed Jackie we were available if needed. Jackie arranged for us to meet with the builder at our request and we were offered early possession, as the settlement date from the builder couldn't be until end of July 18. We accepted the offer and moved in on 19th May 18. We have had a few issues but Jackie has and is addressing these with the builder. My husband Peter and I have never meet a sales agent like Jackie and we feel you need to know what a treasure you have in her. We have moved 5 times in our life. We would not hesitate in using your agency again if we have to sell in the future. All our kind regards, Peter and Christine Childs at unit 2 /30 Maclamond Drive, Pelican Waters 4551.
P & C Childs
Thank you Amy for helping us through this process. I have found you to be highly professional, approachable and flexible. I'm certain that you'll do very well in this field. S Blackmore
Thank you for a great night out. The preshow refreshments were fantastic and the movie was very entertaining. Good result for Dove Cottage. Definitely keep me posted for future events.
A huge “thank you” to all involved in organising the “Oceans 8” movie fundraiser for Dove Cottage at Caloundra cinema last night. We thoroughly enjoyed the movie, bubbles and food and very much appreciate your fundraising efforts for a deserving cause. Kind regards, Janette & Trevor Tomkins
Jackie is a highly effective agent in that she relates well to clients and facilitates constructive negotiations that benefit both parties. She has a pleasant manner and is easy to deal with. She is prepared to answer queries and find out information about a property requested by a prospective buyer. She works hard to close the deal. E Townley
Eric Murray was brilliant! His consistent effort, hard work and achievements are to be commended on the sale of our property at 15 Elinya Street Battery Hill. His highly organised and professional approach instilled confidence as we moved throughout the sales process. He earnt our trust and consistently display an exceptional level of communication skill while keeping us fully informed. He constructively engineered the sale and consulted with us on the staging and presentation to achieve the best financial outcome. His manner respect and level of care was first class. We can highly recommend Eric to anyone looking for a professional agent.
M & D Muir
Paul was extremely professional friendly and punctual and achieved a great sale price. Would recommend Paul to sellers and buyers. B Williams
Iain is obviously a highly experienced agent who gives his client the full benefit of his insights and expert understanding of the market. Prompt, efficient and co-operative throughout our search with practical advice. N Ralph
We recently viewed a property in Pelican Waters which Jayden was the on-site agent, he was an extremely friendly & confident young fellow. We were instantly comfortable to discuss with Jayden our real estate needs & he was quick to follow up our enquiries or return phone calls. We would HIGHLY recommend Jayden for any future buyers/sellers in the property market.
G & L Jones
I would like to make a comment regarding the professionalism of your staff with the sale of my property. Most of my contact has been with Amy who has been very hard-working on my behalf, friendly, professional and excellent at keeping me informed at every stage of the process. When the buyer seemed to be procrastinating with finance extensions, there is no doubt that Iain's timely discussions with the buyer helped bring the process to a satisfactory conclusion. Would you please pass on my thanks and appreciation to both of them. My decision to go with Henzell's proved to be a good one.
Paul continuously kept me in the loop and worked hard to promote the property along with reaching positive outcomes for both the buyer and sellar D Wishart
Efficient, quick to act, friendly, professional. D & D Brooks
Very well done Clare on the handling of the purchase of our property. Always courteous,helpful,punctual and always available. C & M Ryan
We found Clare to be efficient, most co-operative and obliging at all times. She was a pleasure to deal with in the purchase of the property. G & J Briggs
Mikaela, Thank you for the information. You did an excellent job in recruiting the tenants for my house at 3 Rosemary Avenue. They have been exceptional tenants. Fine people. They have been very cooperative and supportive of me as I set about selling the property. Once again thank you for your service. Kindest regards, Ray
Thanks for everything over our tenancy. You have been a pleasure to deal with.
Clare Highton was our agent and had the most professional yet open and friendly manner, without being "pushy", the best agent we have ever dealt with. Clare I would recommend to everyone.
Kyle has a very good sales style - not pushy, knows his product and location well, always available - even on public holidays. Negotiating with Kyle is like talking to a friend. I'm not sure if he works for the seller or the buyer? Well he did get me to come up a fair way from my original offer so probably both of us. M & Brand
Agent brilliant at both action and communication. Agency has set a high benchmark for property management. C & D Keene
Kyle worked hard on the sale of our property, keeping us constantly informed with all aspects of the selling process right thru to the settlement of the property. He has a warm and friendly persona and we would highly recommend him to anyone looking to buy or sell their property. Thanks Kyle! C & D Browne
Iain ticked a lot of boxes for us. Energetic, IT savvy and a level head when it came to negotiating the various contracts that were presented. His advice along the way was excellent and nothing was to much effort. An expert in the Pelican Waters and Golden Beach area really helped us achieve an excellent outcome. Thank heaps, Ron & Maree Flynn R & M Flynn
Clare has been wonderful to deal with, so knowledgeable and professional. Would not hesitate in recommending her services in this area. Thanks Clare. E & J Thomas
John helped us purchase our home with his highly ethical, dedicated, friendly and efficient approach and we really appreciate his patience and endurance. His good humour was infectious. His whole firm follows this ethical approach, whether buyer or vendor & we recommend them for any real estate business. In appreciation of a job well done......Dave & June Sams D & J Sams
Purchasing a house from interstate can be a little daunting but John Boyle made the whole process easy! From the very first viewing to follow up and communication - I could not fault his local knowledge and feedback. I received a beautiful welcome pack and exceptional after sales service -going over and beyond the call of duty to ensure everything was sorted. Thank you Johnny - you're a legend!! D Kenyon
Johnny did a wonderful job for us purchasing our new home. He was very professional and supplied us with all of the information we asked for and more. He went out of his way to make us feel special as home buyers. J & K Beavis
Could not have asked for more. Iain had good communication and he understood that i wanted as little fuss as possible, he delivered the service he promised. Very professional all round. L Burgin & S Simms
Eric Murray was nothing short of excellent! His personal and professional manner, punctuality and reliability made him a pleasure to deal with. I can only praise his work ethic in every respect.
We are only too happy to attest to the excellent service provided. Eric's dedication and professional approach cannot be faulted.
K & C Wood
We appreciate your patience, persistence and service. We found your feedback and communication to be highly professional. Your understanding and tenacity is nothing short of amazing.
The help and invaluable advice you provided from the initial decision making process to the pricing, marketing and negotiation right up to settlement was in my opinion head and shoulders above expectation .
We applaud the outstanding service provided by Eric Murray. Your positive and enthusiastic approach and attention to detail was excellent. You worked extremely hard and exceeded our expectation. Which made the whole process a positive experience.
J & S Barry
We found Eric to be very professional, thorough in his approach with the upmost integrity. His daily contact and his written plan was followed to a "T". Needless to say we were overjoyed with the service. A BIG THANK YOU ERIC!
T & P Ring
I am a professional consultant in the service industry. I am proud to testify to the superior customer experience I received from Eric Murray. He has proven himself to be the consummate professional.
I would recommend Eric Murray to any of my clients. To be successful in any achievement takes a lot of hard work, perseverance and patience. Eric has all of these qualities and a very friendly approach.
Eric showed integrity and we trusted him. He is a true professional , open honest and reliable. Hard working knowledgeable persistent and determined. We have no hesitation when recommending Eric.
P & J Taylor
Iain Simms was very professional throughout our dealings with him. We had visited many open homes and always found Iain to be friendly and informative. G & S Dicinoski
Jackie Dalton is an extremely knowledgeable and professional agent. It is always reassuring to deal with someone of Jackie's capabilities when conducting a large transaction. Looking forward to Jackie assisting us again in the future. M & C Williams
I would contact Iain with future real estate dealings in Caloundra. He has been reliable, diligent and a pleasure to work with. M Callaghan
Clare was an absolute pleasure to deal with throughout the sale process. She kept us informed all the way through. Clare is engaging, honest and respectful, and we would highly recommend her to anyone looking for a real estate agent in and around the Caloundra area. Thanks Clare for your hard work and dedication in selling our property. A Koziol
I found Iain Simms to be pleasant, knowledge and helpful during every stage of my purchase in Pelican Waters. His communication was always prompt and clear. R Gilbert
Whilst Danielle Smithson claims it’s a team effort, as an absentee landlord relying on remote control service for my holiday rental, I confirm the team has given prompt, efficient & above average assistance to my property & I strongly recommend Danielle & the Company. E Driver
A huge thank you to Danielle and the crew in the holiday let team! I've been letting out my Golden Beach House with Henzells for over 2 years and have been so impressed that I have listed another property with you! During this time I have had terrific service from the team who are always ready to help with nothing ever too much trouble. Its lovely to be able to relax in the knowledge that they are taking care of business! K Bird
Clare is the Diamond of real estate agents. Her kind and fun nature, coupled with knowledge, professionalism, honesty and transparency was sincerely appreciated. Even before we met, Clare provided attention to detail, understanding and had my best interest considered at all times. Clare was always accessible and responded in a timely manner through the entire experience, and went above and beyond to arrange specific requirements on my behalf. Clare is a six star quality that is well above the rest. A Schauer
Hi Jonathan. Like to pass on our thanks to yourself and rest of the team at Henzells Caloundra involved in letting 303 Aquaview for us. While just another apartment among many for lease for Henzells, we have been absolutely delighted with your personalised service. Also the professionalism and specialised leasing detail involved. The fact you managed to secure excellent tenants before the unit was completed, at the rental we asked, and without the need for advertising is great credit to your agency. Certainly exceeds average expectations. Thanks again Jonathan and look forward to working with you in the future Kind regards Ross Sanders
Thanks so much and it's great to be back and thank you guys for taking such great care of our property we were delighted to see how well it's been looked after.
Henzells have been very helpful, making themselves available whenever we wished to inspect our home. J Van Der Merwe & W Hoopert
I am an 81 year old man. I booked my first holiday unit with Henzells in 1972. I bought my first unit with Justin Barnet in 1980 and subsequently two more through him. I bought my most recent home (2009) and unit (2013) through Doug Wilson. There have been many between. I am writing to compliment you and your staff. I cannot compliment them highly enough.
The problem was that I was (double) booked for two units simultaneously This was due to a technical online fault which on each occasion that my credit card had not been accepted. I was about to book another location, when an email appeared confirming I had booked them both.
That morning I went to the office. The Accom lady at reception was most polite and gracious. She arranged for me to see Michelle who came to see me immediately. I am most grateful to her. She gave me the benefit of the doubt. She trusted me. She cancelled the second booking and refunded the money. She was professional but also tolerant, understanding and courteous. My godmother told me “never forget a kindness.” This was an act of kindness. Competitors will never replaces human kindness and trust.
Clare is extremely knowledgeable about the market area she covers. She is very professional and a good communicator. Clare sold our unit within a couple of days. We were absolutely amazed and so happy with the service provided by her. If you want the best agent, contact Clare. B & R Green
Iain's professionalism allowed us to leave our property with him to market, with no stress to us and he acheived a great result, while also keeping the tenant engaged and on board throughout the process (open homes), we were more than happy with his service. Darcy and Terry Ann D Budden & T Hodgson
Emily is a wonderful girl,..... very helpful!
I was very pleased with the handling of my property sale by Kyle Davies. I felt he was honest and trustworthy. Also I thought the advertising fees were very reasonable. Overall a satisfying experience. J Coleman
My contact with your agency was a general letter sent to my late mother by your agency which seemed to be a general mailout. This was followed by a report for Caloundra area forwarded by Iain Simms. The rest is history and the professional manner that he kept me fully informed right through was outstanding and the short time he took to sell the unit was excellent. Ten out of Ten Iain. We would recommend your agency and most certainly recommend Iain Simms to family, friends and associates. Kind regards. G Soulsby
It is the second time Kyle has been my agent. He is honest, friendly and prompt with all requests and advice. This is the second time Kyle has been my agent and if in the future I buy real estate in Caloundra again I'll definitely be using Kyle as my agent.
Iain was very helpful in sealing the deal with our recent purchase at Golden Beach. He displayed a professional approach and was successful in negotiating the best outcome for us given the extended settlement date requested by the vendor. We were quite satisfied with the advice received from Iain and how he kept us up to date with every step of the process, including a lovely unexpected welcome pack after settlement!
Clare Thompson was great. She was punctual and gave honest advice and was extremely helpful. W & M Rodwell
My wife and I have been multiple property owners for more than 40 years and during this time have dealt with many Real Estate Agents. In my very firm view, I regard Iain Simms as the most conscientious and competent person I have dealt with. Further, as a former CEO in both the public and private sectors for more than 25 years, I consider that I am a good judge of people. My judgement of Iain Simms is that he is an outstanding person. G Stevenson
Kyle is easy to approach, upfront, honest and easy going. Gave us great advice and looked after us as a buyer. We got our forever home and couldn’t have chosen a better agent to deal with if we hand picked one ourselves. Thanks Kyle I & T Kipping
I thoroughly recommend Iain Simms to anyone looking to buy and sell in the Caloundra area. As a seller I appreciated Iain‘s attention to detail, perseverance and advice during the sale process. Thanks Iain! We got it sold! D Vautin
We couldn’t have asked for a better agent to sell our property! Clare was friendly, communicative and very wise. She gives great advise and tips. The process was easy and the result is what we wanted. I would recommend Clare to any seller. M Borsato & T Vipari
Clare was very welcoming and professional on our first meeting. She was very confident that we could achieve a good result quickly and she was right, 1 day!! Clare always was available when required and the whole selling process was a breeze due to her knowledge of the area and professional attitude. I would recommend Clare as an agent if you were selling in Caloundra. G Medhurst
Iain communicated regularly and worked consistently with open houses and follow ups. He wasn't pushy and was realistic with feedback and expectations. Very happy with the outcome of the sale of our unit. Thanks Iain. P & L Kennedy
In our dealings over the past twenty years with real estate people regarding our investments and other general advice, we have found Iain to be at the top of his profession. He provided valuable information regarding the local market, suggested marketing strategies and kept us updated on the inspection results. The resulting sale was above our expectations and what was more amazing was the way we were kept informed from the signing of the contract through to the actual settlement. We would highly recommend Iain and the team at Henzells. K Lugdon & D Clark
Clare Thompson has been an amazing agent. I visited her agency looking like a drowned rat (after a huge downpour and being on foot). Probably looked like the last person who would actually purchase a property! Regardless, Clare showed the utmost professionalism and proceeded to tell me of the available properties. She arranged to show me several properties. Her professionalism and friendly nature are to be commended. She offered helpful advice along the way. Low and behold, through Clare's great attitude, awareness of client's needs, helpfulness and professionalism I am now the proud owner of a property! Thank you Clare. K King
I found Kyle Davies an open and honest man that's very easy to deal with, nothing was a problem, he was more than happy to help with any questions or queries that I had and made the process of buying and setting up the property very simple. Thanks Kyle R Gilliland
Outstanding agent. Very friendly and professional, not pushy. Addressed all our queries in a timely manner and maintained excellent communication during settlement period. His advice was invaluable. A great experience. C & J Anderson
We had an offer on our property within 24 hours of it being listed, and got a price well above what we imagined. We were thrilled with the fast and profitable result! Would highly recommend her. Friendly and professional, always ready to help. 5 stars from us! E & J Bowles
Clare was extremely helpful in facilitating our early offer on the property. She was readily available and very knowledgeable about the market in Caloundra. Thank you Clare - very happy buyers! A & P Slade
Iain Simms’ was amazing to deal with. Very approachable, honest and reliable. Everything happened with ease and we feel very happy with the outcome. Will definitely recommend. Thank you.
R & A Hall
I found Paul Bell to be very efficient and respectful in the way that he managed the sale and interacted with the agency. P Symonds
Jackie Dalton was helpful and persistent in our efforts to secure our block of land from an uncertain, nervous vendor. She spent the time settling the vendors reservations whilst bringing the deal to a head for us as purchasers. R & C McCullough
We found Clare to be friendly, professional, accommodating and proactive in all matters relating to our purchase. Thank you, Clare! Glenice and Terry Robertson G & T Robertson
Thank you, Clare, nothing was too much trouble you negotiated well and followed up fantastically with all parties. Selling our unit with you was a breeze. Thanks again. C & J Molloy
My experience with Jonathan Elston and Henzells team has been great. Whilst I'm currently working in remote Northern Territory with limited communication options I feel relaxed and assured that Jonathan an Co. have my vested interest at heart. They have been understanding, helpful and upfront from the get go. Having recently acquired tenants for my property they have shown that experience matters where it counts. I hope this helps mate. Thanks for everything thus far and understanding my situation being in the middle of nowhere. Regards, David
Jackie Dalton was just fabulous. Kyle Davies was fantastic. D Williams & A Oh-Williams
Thank you Iain for the very fast & positive outcome. We liked that you were very approachable, honest & easy to talk to - making the whole sale process very easy. Thank you. A Regan
Thank you for the explanation and all the effort the Henzell's team has put into looking after the unit on my behalf, very much appreciated. Please pass this thanks on to all concerned. Kind regards, Brian
Iain Simms is a true professional. All of our dealings with Iain were conducted in a friendly but professional manner. We have no reservations in recommending Iain to anyone considering listing their house for sale.It was a pleasure dealing through Henzell's and Iain in particular. V & S Torpey
Feedback on service with regard to my rental property in Caloundra West. The team at Henzells were great, prompt and happy to listen to my direction with regard to my property. Discussed my needs and the service I wished to receive, Johnathon delivered a very high standard of service. Would recommend their service to anyone wishing to find an agency to manage their rental property. Kind Regards, Amber Best
What can I say, photos were taken on Monday and the property was leased on Thursday to what seemed an ideal couple as to my criteria. The official side of things were seamless, office staff made things so simple for me. I would not hesitate to recommended yourself and your company. I also congratulate myself for choosing Henzells. Thank you also for your home visits and patience demeanour while we were preoccupied with other matters. Thank you Jonathan, you were great! - Christine
Kyle was excellent and achieved what was needed to be done.
G & R Shephard
We talked to several Agents prior to listing our property. Iain was the most knowledgeable of the area and the local market. He gave us the most realistic idea of where our property was positioned in the market and how best to advertise it. We were impressed with the marketing campaign and subsequently the number of people who inspected our property. Nothing was too much trouble for Iain. The property was sold to a Developer as we thought it would be and we received the price we wanted. We would highly recommend Iain Simms to anyone wishing to sell or purchase a property. Ray and Annette Nielsen.
R & A Nielsen
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