What People Are Saying

See what others say about Henzells Agency.

  • Clare is the Diamond of real estate agents. Her kind and fun nature, coupled with knowledge, professionalism, honesty and transparency was sincerely appreciated. Even before we met, Clare provided attention to detail, understanding and had my best interest considered at all times. Clare was always accessible and responded in a timely manner through the entire experience, and went above and beyond to arrange specific requirements on my behalf. Clare is a six star quality that is well above the rest. A Schauer
  • Hi Jonathan. Like to pass on our thanks to yourself and rest of the team at Henzells Caloundra involved in letting 303 Aquaview for us. While just another apartment  among many for lease for Henzells, we have been absolutely delighted with your personalised service. Also the professionalism and specialised  leasing detail involved. The fact you managed to secure excellent tenants before the unit was completed, at the rental we asked,  and without the need for advertising is great credit to your agency. Certainly exceeds average expectations. Thanks again Jonathan and look forward to working with you in the future Kind regards Ross Sanders R Sanders
  • Thanks so much and it's great to be back and thank you guys for taking such great care of our property we were delighted to see  how well it's been looked after. M Hinchcliffe
  • Henzells have been very helpful, making themselves available whenever we wished to inspect our home. J Van Der Merwe & W Hoopert
  • We had the benefit of two agents working to sell our property. We found both Andrew and Kyle to always be professional, well presented and available at anytime. Having two agents we believe helped as two different personalities gave two different perspectives and nothing became stale or old. A pleasure to work with both agents. S Taylor
  • I am an 81 year old man. I booked my first holiday unit with Henzells in 1972. I bought my first unit with Justin Barnet in 1980 and subsequently two more through him. I bought my most recent home (2009) and unit (2013) through Doug Wilson. There have been many between. I am writing to compliment you and your staff. I cannot compliment them highly enough.   The problem was that I was (double) booked for two units simultaneously This was due to a technical online fault which on each occasion that my credit card had not been accepted. I was about to book another location, when an email appeared confirming I had booked them both. That morning I went to the office. The Accom lady at reception was most polite and gracious. She arranged for me to see Michelle who came to see me immediately. I am most grateful to her. She gave me the benefit of the doubt. She trusted me. She cancelled the second booking and refunded the money. She was professional but also tolerant, understanding and courteous. My godmother told me “never forget a kindness.” This was an act of kindness. Competitors will never replaces human kindness and trust. R Vickens
  • Clare is extremely knowledgeable about the market area she covers. She is very professional and a good communicator. Clare sold our unit within a couple of days. We were absolutely amazed and so happy with the service provided by her. If you want the best agent, contact Clare. B & R Green
  • What a breath of fresh air, finally an agent that understood what we were looking for... He was UPFRONT right from the get go that there was a contract on the property that looked like it was going to fall over for what ever reason (he kept the finer details to himself which demonstrated his ability to maintain confidentiality) and promised to email me some details the next morning... Dan, it is so refreshing that buyer and seller BOTH enjoyed the experience, were dealt with honestly and respectfully with a smooth transition to settle and beyond.
  • Iain's professionalism allowed us to leave our property with him to market, with no stress to us and he acheived a great result, while also keeping the tenant engaged and on board throughout the process (open homes), we were more than happy with his service. Darcy and Terry Ann D Budden & T Hodgson
  • Emily is a wonderful girl,..... very helpful!
  • I was very pleased with the handling of my property sale by Kyle Davies. I felt he was honest and trustworthy. Also I thought the advertising fees were very reasonable. Overall a satisfying experience. J Coleman
  • My contact with your agency was a general letter sent to my late mother by your agency which seemed to be a general mailout. This was followed by a report for Caloundra area forwarded by Iain Simms. The rest is history and the professional manner that he kept me fully informed right through was outstanding and the short time he took to sell the unit was excellent. Ten out of Ten Iain. We would recommend your agency and most certainly recommend Iain Simms to family, friends and associates. Kind regards. G Soulsby
  • It is the second time Kyle has been my agent. He is honest, friendly and prompt with all requests and advice. This is the second time Kyle has been my agent and if in the future I buy real estate in Caloundra again I'll definitely be using Kyle as my agent.   J Coleman
  • Iain was very helpful in sealing the deal with our recent purchase at Golden Beach. He displayed a professional approach and was successful in negotiating the best outcome for us given the extended settlement date requested by the vendor. We were quite satisfied with the advice received from Iain and how he kept us up to date with every step of the process, including a lovely unexpected welcome pack after settlement!   R Jenkins
  • Clare Thompson was great. She was punctual and gave honest advice and was extremely helpful. W & M Rodwell
  • My wife and I have been multiple property owners for more than 40 years and during this time have dealt with many Real Estate Agents. In my very firm view, I regard Iain Simms as the most conscientious and competent person I have dealt with. Further, as a former CEO in both the public and private sectors for more than 25 years, I consider that I am a good judge of people. My judgement of Iain Simms is that he is an outstanding person. G Stevenson
  • Kyle is easy to approach, upfront, honest and easy going. Gave us great advice and looked after us as a buyer. We got our forever home and couldn’t have chosen a better agent to deal with if we hand picked one ourselves. Thanks Kyle I & T Kipping
  • I thoroughly recommend Iain Simms to anyone looking to buy and sell in the Caloundra area. As a seller I appreciated Iain‘s attention to detail, perseverance and advice during the sale process. Thanks Iain! We got it sold! D Vautin
  • We couldn’t have asked for a better agent to sell our property! Clare was friendly, communicative and very wise. She gives great advise and tips. The process was easy and the result is what we wanted. I would recommend Clare to any seller. M Borsato & T Vipari
  • Great job team. I think the quick sale surprised everyone and a very satisfactory price negotiate. Very professional and friendly service. Thank you so much. Cheers Adrian & Maria. A Frizzo & M Greson-Frizzo
  • Andrew Douglas did an amazing job selling our property and achieving a very satisfactory result. Thank you. A Frizzo
  • Clare was very welcoming and professional on our first meeting. She was very confident that we could achieve a good result quickly and she was right, 1 day!! Clare always was available when required and the whole selling process was a breeze due to her knowledge of the area and professional attitude. I would recommend Clare as an agent if you were selling in Caloundra. G Medhurst
  • Iain communicated regularly and worked consistently with open houses and follow ups. He wasn't pushy and was realistic with feedback and expectations. Very happy with the outcome of the sale of our unit. Thanks Iain. P & L Kennedy
  • In our dealings over the past twenty years with real estate people regarding our investments and other general advice, we have found Iain to be at the top of his profession. He provided valuable information regarding the local market, suggested marketing strategies and kept us updated on the inspection results. The resulting sale was above our expectations and what was more amazing was the way we were kept informed from the signing of the contract through to the actual settlement. We would highly recommend Iain and the team at Henzells. K Lugdon & D Clark
  • Clare Thompson has been an amazing agent. I visited her agency looking like a drowned rat (after a huge downpour and being on foot). Probably looked like the last person who would actually purchase a property! Regardless, Clare showed the utmost professionalism and proceeded to tell me of the available properties. She arranged to show me several properties. Her professionalism and friendly nature are to be commended. She offered helpful advice along the way. Low and behold, through Clare's great attitude, awareness of client's needs, helpfulness and professionalism I am now the proud owner of a property! Thank you Clare. K King
  • I found Kyle Davies an open and honest man that's very easy to deal with, nothing was a problem, he was more than happy to help with any questions or queries that I had and made the process of buying and setting up the property very simple. Thanks Kyle R Gilliland
  • Outstanding agent. Very friendly and professional, not pushy. Addressed all our queries in a timely manner and maintained excellent communication during settlement period. His advice was invaluable. A great experience. C & J Anderson
  • We had an offer on our property within 24 hours of it being listed, and got a price well above what we imagined. We were thrilled with the fast and profitable result! Would highly recommend her. Friendly and professional, always ready to help. 5 stars from us! E & J Bowles
  • Clare was extremely helpful in facilitating our early offer on the property. She was readily available and very knowledgeable about the market in Caloundra. Thank you Clare - very happy buyers! A & P Slade
  • We highly recommend Andrew and his team. Andrew has a great knowledge of the area and his valuation was right on the money. We were very happy with his valuation of our property's worth and he achieved a quick sale at a price that we were very happy with. A Frizzo
  • Iain Simms’ was amazing to deal with. Very approachable, honest and reliable. Everything happened with ease and we feel very happy with the outcome. Will definitely recommend. Thank you. R & A Hall
  • Andrew was honest & reliable in the way he conducted the sale of my property. He also communicated with me appropriately & went above & beyond his call of duty to enable the sale to become a reality. He dealt with situations with an unfriendly/hostile body corporate & OSM in a manner that was extremely professional & effective. I recommend Andrew to anyone who wants to buy or sell in the Caloundra region. N Lawler
  • I found Paul Bell to be very efficient and respectful in the way that he managed the sale and interacted with the agency. P Symonds
  • Jackie Dalton was helpful and persistent in our efforts to secure our block of land from an uncertain, nervous vendor. She spent the time settling the vendors reservations whilst bringing the deal to a head for us as purchasers. R & C McCullough
  • Andrew was awesome with his assistance in buying my property. He wasn't pushy but very knowledgeable and always contactable, thoroughly wrapped with his efforts. S Marsay
  • We found Clare to be friendly, professional, accommodating and proactive in all matters relating to our purchase. Thank you, Clare! Glenice and Terry Robertson G & T Robertson
  • Thank you, Clare, nothing was too much trouble you negotiated well and followed up fantastically with all parties. Selling our unit with you was a breeze. Thanks again. C & J Molloy
  • My experience with Jonathan Elston and Henzells team has been great. Whilst I'm currently working in remote Northern Territory with limited communication options I feel relaxed and assured that Jonathan an Co. have my vested interest at heart. They have been understanding, helpful and upfront from the get go. Having recently acquired tenants for my property they have shown that experience matters where it counts. I hope this helps mate. Thanks for everything thus far and understanding my situation being in the middle of nowhere. Regards, David David
  • Jackie Dalton was just fabulous. Kyle Davies was fantastic. D Williams & A Oh-Williams
  • Thank you Iain for the very fast & positive outcome. We liked that you were very approachable, honest & easy to talk to - making the whole sale process very easy. Thank you. A Regan
  • Andrew's market knowledge is impressive and and his valuation of a property's market value is spot on which allowed us to set a realistic price and secure a sale within a couple of weeks of listing. Nice work Andrew. A & M Frizzo
  • Thank you for the explanation and all the effort the Henzell's team has put into looking after the unit on my behalf, very much appreciated. Please pass this thanks on to all concerned. Kind regards, Brian B Bowers
  • Dan Stains sold our property! So fortunate to connect with him,  as we fought hard & long persevering with agents who did absolutely nothing which were expensive yielding a zero result for us. After being introduced to Dan gave us no hesitation putting the sale in his hands. From that point on became plain sailing. Giving us ideas on how to approach the  Commercial property market, helped us gather what we needed to produce a clear picture of what we were selling. Dan remained attentive & alert to any query during this lengthy process & we must thank him whole heartedly by what was achieved.  His genuine & authentic nature made us believe. Good work Dan Stains! K Church
  • Iain Simms is a true professional. All of our dealings with Iain were conducted in a friendly but professional manner. We have no reservations in recommending Iain to anyone considering listing their house for sale.It was a pleasure dealing through Henzell's and Iain in particular. V & S Torpey
  • Feedback on service with regard to my rental property in Caloundra West. The team at Henzells were great, prompt and happy to listen to my direction with regard to my property. Discussed my needs and the service I wished to receive, Johnathon delivered a very high standard of service. Would recommend their service to anyone wishing to find an agency to manage their rental property.  Kind Regards, Amber Best A Best
  • Cannot fault the service provided. Very happy with purchase and outcome of sale. R Walters
  • I engaged Dan to sell a commercial Office in Caloundra. Between the time it was listed with him and the time he sold it, I can honestly say that he kept us up to date with activities at all times and that in my dealings with him,  I always found him approachable, honest and informative.  I certainly have no hesitation in recommending Dan as a reliable, Proactive and trustworthy agent who understands how important results are for his clients. R Forbes
  • We were happy with Dan Stains for his commitment to continually market the property. He adopts a friendly, courteous manner to his work and continuously advised us to any developments before the sale eventuated. R & G Enright
  • What can I say, photos were taken on Monday and the property was leased on Thursday to what seemed an ideal couple as to my criteria. The official side of things were seamless, office staff made things so simple for me. I would not hesitate to recommended yourself and your company. I also congratulate myself for choosing Henzells. Thank you also for your home visits and patience demeanour while we were preoccupied with other matters. Thank you Jonathan, you were great! - Christine     C Crone
  • Kyle was excellent and achieved what was needed to be done. G & R Shephard
  • We talked to several Agents prior to listing our property. Iain was the most knowledgeable of the area and the local market. He gave us the most realistic idea of where our property was positioned in the market and how best to advertise it. We were impressed with the marketing campaign and subsequently the number of people who inspected our property. Nothing was too much trouble for Iain. The property was sold to a Developer as we thought it would be and we received the price we wanted. We would highly recommend Iain Simms to anyone wishing to sell or purchase a property. Ray and Annette Nielsen. R & A Nielsen
  • Great communication, would deal with anytime, I would recommend Andrew to anyone that was selling a house. Thank you for all your help. D Hinde
  • Could not have had better, friendly and professional help than from Clare Thompson. She was in constant contact with me and explained everything to clearly to me. Thank you for all your help. N Caton
  • Iain was very professional while selling my property in Golden Beach. His knowledge of the area was extremely high and his communication was excellent. I would definitely recommend and do business with Iain again. S McKean
  • Kyle was great to deal with, always informative and did what we expected of a good agent. We achieved what we set out for so we were thrilled. Thank you Kyle, Greg & Rhonda G & R Shephard
  • Clare Thompson has guided us through the sale of our investment property. The type of property was unusual but her marketing skills made the process quite easy to follow, and a good price was achieved. We discussed our requirements and she made sure we were all on the same wavelength, very impressed with Clare's credibility. We were travelling and at times communication was difficult but Clare always came through. J & N Lucjan
  • Clare was the best agent in terms of communication, courtesy and service I have had the experience of working with. C Shinton
  • Iain was helpful and patient. Worked in with our schedule for viewings and inspections as we had to travel from Toowoomba. Would highly recommend Iain. Michael & Diane. M & D Dalmeida
  • We were impressed with Andrew's responsiveness, local knowledge and negotiation skills. Andrew is easy to communicate with, dependable and considerate of our needs and requests. A & W Gallagher
  • Iain Simms and Clare Thompson worked together to sell my mother's property within two weeks. Clare worked tirelessly to obtain the best result and kept both my sister (who lives in Sydney) and myself informed every step of the way. I would highly recommend both Clare and Iain to anyone wishing to sell their property. Their work ethic and enthusiasm goes above and beyond.
  • We have dealt with Paul Bell in property sales for many years. Each time he has been professional and a pleasure to work with. T Harrington
  • Extremely happy with the service Iain provided. Always happy to provide assistance and kept us informed of what was happening without applying any pressure. K & W Enchelmaier
  • Ashleigh was fantastic. Throughout the sale process she was always enthusiastic, motivated, optimistic and above all professional. Her market appraisal of my property was spot on and she would regularly contact me, keeping me well informed. I would highly recommend her and I would definitely use her again - Thanks Ash. M Eglen
  • Ashleigh was amazing to work with. She knew what we wanted and was always available to show us houses and would always fit in with our schedule! She was always approachable and would manage things professionally and within a timely manner. We will be recommending Ashleigh to those that want to sell a house in the future. Thank you Ashleigh for all your hard work and help with us purchasing our new/first home. S Logan
  • From beginning to the end Clare has been VERY helpful with everything when we were buying the house. Very easy to deal with. She is always polite, in good mood, and she tries to find solutions for every problem. We were also able to negotiate the price effectively. Thank you Clare.
  • Staff offered friendly service and helpful advice throughout the buying process. M Brodie
  • Iain and Kyle were personable and professional. They provided an honest and candid service, followed up with everything without feeling pressure to buy. Overall the process was low stress and we are satisfied with our purchase. M & B Sullivan
  • I found Jackie to be very helpful and easy to deal with, I wish her all the best in the future. L & B Higgins
  • Everyone I dealt with has been great! T Penshorn
  • Iain kept us informed every step of the way. When things got a little hairy with our bank and we had to change lenders, Iain’s communication with us and the vendors was what kept the deal together! Thanks Iain. S & C Driver
  • Clare gets 10/10. Helpful in all respects. Would be hard to fault her in any respect. D Smy
  • Andrew Douglas was very efficient and very helpful. This was a testing time for us, for health and family reasons, and Andrew was great. M & J Derrick
  • Very easy to deal with although not without being very professional. Always on time for meetings and returning calls, and last of all, a lovely personality made things easy. Many thanks. R & L Cubis
  • Iain is a great agent and fantastic to deal with. He is a great communicator, flexible and always happy to help out with anything which was especially useful as I was not located on the Sunshine Coast. Iain's professionalism and ethical approach is second to none. I would happily have Iain represent me again and thank him for a great result which exceeded expectations. S Haigh
  • Great working with Clare. Always pleasant, informative, to the point, and kept us up to date with all steps of the transaction. We would not hesitate to use Clare for our next buy/sell. And would definitely recommend Clare for anybody looking to do something in the real estate market around the Sunny Coast. M & B Holland
  • Paul Bell is very experienced in Commercial Leasing and we are pleased to have been dealing with him. I have no hesitation in recommending Paul.
  • We are very happy and must commend the service by Andrew who is very approachable, accommodating and professional. A Gallagher
  • Andrew is extremely easy to get along with. Always available and quick to respond to messages, questions etc. Down to earth and very pleasant to deal with. He negotiated a good sale in sometimes difficult situations. I would have no hesitation in recommending Andrew to anyone! L Pearson
  • Thank you Iain for a seamless transaction of the sale of our unit. The process was extremely easy and Iain kept us informed every step of the way which was much appreciated. I have no hesitation in recommending Iain for any sale or purchase at the Sunshine Coast. R & M Callway
  • We sold our family apartment as part of my mother's deceased estate with three executors needing to be kept updated on buyer activity. Andrew took this in his stride and went the extra mile in being communicative, professional and prompt in keeping us informed. He knew the market well and didn't waste our time with any substandard offers, but when the right buyers came along, he was quick to bring offers to us and ultimately broker a successful sale. I would recommend Andrew to anyone selling in Caloundra and surrounds. M Anderson
  • Kyle was extremely helpful and knowledgeable. He answered my phone calls and my questions with politeness and went out of his way to answer all my questions. A Copley
  • I used Ashleigh to sell my property in Maleny. Her service was second to none and I would use Ashleigh for any future real estate transactions. I cannot recommend her highly enough. M Desmond
  • I especially liked how Ashleigh allowed the sale process to take place in an efficient but unassuming manner. On time for appointments, replies to emails and texts promptly and generally keeps in touch. V & S Porter
  • Best service in Caloundra! We are very happy with the success in marketing and selling our property within 8 days of listing. We achieved a better than expected price within a very short period and couldn't be happier. Clare worked tirelessly seven days a week (it seems) to get the final result. She and Ian Simms work as a team throughout and they both deserve the highest recommendation possible. Many thanks Kay Walker K Walker
  • We are extremely pleased with Iain, he was always very helpful, on time and very professional but also someone we could relate to. L Hedgers & S Unsworth
  • Huge thank you to Jonathan and his team for helping me rent out my first investment property. You were all so friendly, easy to talk to, answered my million questions in a professional and timely matter. You accommodate me and my crazy work schedule to view and sign the agreements. The tenants are in and paying rent and that makes me happy. Thanks for all your hard work Henzells and taking the stress away from me. I couldn’t recommend you enough. E Dunn
  • Jonathan, I just wanted to let you know how impressed I am with the professional service that you provided to us when renting out our property at Little Mountain.  With much pleasure and well deserved I am providing this compliment/testimonial to you. All our interactions with Jonathan were met with a high degree of professionalism and a genuine approach which was always supportive, friendly and responsive.  Jonathan was always willing to assist and nothing was ever too much trouble for him.  Communication was open and honest.  All our questions were answered in a prompt and knowledgeable manner.  Discussion was always informative and we were kept up to date with the process at all times.   Knowing the environment, understanding the role, relating to customers and efficiency in the workplace is a credit to Jonathan’s diligence and professional standards.  We greatly appreciated Jonathan’s support and assistance and he delivered a great outcome in renting out our our property in record time. Yours sincerely, Dee & Greg Lee Hong D & G Hong
  • Clare was very willing to help and even came out on mothers day to show us through the unit. We would highly recommend Clare for her professional and friendly manner. K Logan
  • Best agent we have ever used! Iain was really honest about the local market and any floors in the house we were buying. We were really happy with the experience. Thanks Iain! S & S Steiner
  • I would recommend Iain Simms highly to any of my friends and colleagues. S Kim & S Steiner
  • Iain provided a fantastic service for duration of the sale of my property. He kept me fully informed at all stages of the sale of my property and provided exceptional advice and negotiating skills. This is the second time I have used Iain's real estate services and would highly recommend him to anyone wanting to sell or purchase a property. R Coad
  • Very, very happy with our purchase, it was so easy to deal with Iain from first seeing the property to settlement. The process was straight forward and fantastic communication. We are loving our unit and look forward to buying another one, one day!! K Storey
  • Iain, whilst working for the vendor, he was able to work with us the buyer and liaise skillfully with vendor to make a successful closure of the contract. Well done and thank you. S & C Driver
  • Great result from a great agent. Iain was very professional and achieved a wonderful stress-free result for us. L Gould
  • I have been very pleased with the professionalism and service provided by your company and will definitely book through yourselves again, as well as recommending your company to anyone I know who is heading to the Sunshine Coast. S O'Shea
  • Clare was especially helpful while dealing with my very difficult Solicitor. Clare kept me well informed at all times. Clare is an asset to Henzells. J Bayne
  • Kyle has a vast range of local knowledge and contacts he has been exceptional with assisting us with to find trades men and professionals to progress our home improvements. Kyle is just a great honest and open person and we will always recommend and use him for future sales. T May
  • Iain was very easy to deal with & a pleasure. I found Iain great to deal with in every way. He was very professional, helpful & very understanding to my situation. He kept me up to date and well informed with the proceedings of the sale of my property. It was a pleasure to deal with Iain. Many thanks and much appreciated. G Cox
  • I was very happy with Iain. He was great to deal with. Iain was great. He let me know all the time what was going on with the property. He was honest about the deal. Sally
  • Market conditions were not particularly favorable for sellers, but Iain remained through it all positive, diligent, and enthusiastic. We were always kept informed, even when there was not much to report. We found that being kept in the loop was reassuring. Overall, Iain is a really nice person, and we enjoyed doing business with him. We would heartily recommend him. Neil & Christine Farmilo N & C Farmilo

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